How do I cancel my subscription?

Step-by-step instructions to cancel your Upstack Data subscription, whether you’re on Stripe direct billing or Shopify billing.

Step 1: Identify your billing method

Upstack Data uses two billing methods. The cancellation steps depend on which one you’re on.

1. Open your billing settings

   Log in to your Upstack Data dashboard, then go to Settings → Billing.

   
2. Review what you see

   If you see a red Cancel button, you’re on Stripe (direct) billing. Click Cancel and confirm when prompted. Once this is done, your subscription is canceled.

   

   If you only see plan options and no cancel link, you’re on Shopify billing. Follow Step 2 below.

   

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Step 2: Cancel your subscription on Shopify billing

If you’re billed through Shopify, uninstalling the app cancels your subscription.

1. Open your Shopify apps

   Log in to your Shopify admin, then go to Settings → Apps.

   
2. Find Upstack Data

   Find Upstack Data in the list of installed apps.

   
3. Uninstall the app

   Click the three-dot menu next to the app name, click Uninstall, and confirm when prompted.

   

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