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Can I pause my subscription for a week or a month?

Upstack Data subscriptions cannot currently be paused. If you need to stop billing temporarily, the best option is to cancel by uninstalling the app (Shopify billing) or canceling inside the dashboard (Stripe billing), then reinstall when you’re ready. Your configuration is preserved when you reconnect your Shopify store, so you don’t have to redo the pixel or integrations.

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Can I pause data collection without canceling?

Yes — this is different from pausing billing. If you want to temporarily stop sending events to destinations (for example, during a store freeze or campaign blackout), message us in chat and we can disable event forwarding for a set period while keeping your account active.

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