> ## Documentation Index
> Fetch the complete documentation index at: https://docs.upstackdata.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Other Fulfillment Cost: Custom Fulfillment Expenses

> Track user-defined fulfillment costs like packaging and custom fees. Learn how Other Fulfillment Cost contributes to total fulfillment and CM2 calculations.

<Tip>
  User-defined fulfillment costs from order cost entries, including packaging materials and other fulfillment fees.
</Tip>

## Formula

<Info>
  **Other Fulfillment Cost** = **SUM** ( Order Cost Entries ) **WHERE** [category = Fulfillment](/data-dictionary/measures-and-dimensions)
</Info>

### Formula Components

| Metric                                                                 | Definition                                             |
| ---------------------------------------------------------------------- | ------------------------------------------------------ |
| **Order Cost Entries**                                                 | Cost line items you configure in Settings → Costs      |
| [**category = Fulfillment**](/data-dictionary/measures-and-dimensions) | Cost entries classified under the Fulfillment category |

| Metadata        |                                         |
| --------------- | --------------------------------------- |
| **Type**        | Currency                                |
| **Data Source** | [Upstack Costs](/sources/upstack-costs) |
| **Aggregation** | Sum                                     |

***

## Example

Your store incurred **\$2,730** in custom fulfillment costs last month across 780 orders:

| Cost Type                   | Amount      | Per Order  |
| --------------------------- | ----------- | ---------- |
| Packaging Materials         | \$1,560     | \$2.00     |
| Gift Wrapping               | \$624       | \$0.80     |
| Custom Inserts              | \$546       | \$0.70     |
| **Total Other Fulfillment** | **\$2,730** | **\$3.50** |

***

## How It Works

Other Fulfillment Cost sums all user-defined fulfillment expenses from your order cost entries. These are costs you configure with the Fulfillment category—packaging materials, branded inserts, gift wrapping fees, and other fulfillment-related expenses beyond standard shipping and handling. This metric combines with Shipping Cost and Handling Cost to form Total Fulfillment Cost.

***

## When to Use

| Scenario                        | Action                                                          |
| ------------------------------- | --------------------------------------------------------------- |
| Packaging cost tracking         | Monitor branded packaging and materials expenses                |
| Contribution margin analysis    | Include as part of Total Fulfillment Cost for CM2               |
| Custom fulfillment optimization | Identify opportunities to reduce non-shipping fulfillment costs |
| Per-order profitability         | Add to fulfillment burden when analyzing order-level margins    |

***

## Related Metrics

| Metric                                                                                                                       | Relationship                                 |
| ---------------------------------------------------------------------------------------------------------------------------- | -------------------------------------------- |
| [Total Fulfillment Cost](/reference/metrics/orders/fulfillment/total-fulfillment-cost)                                       | Sum of shipping, handling, and this metric   |
| [Shipping Cost](/reference/metrics/orders/fulfillment/shipping-cost)                                                         | Carrier expenses (separate from this metric) |
| [Handling Cost](/reference/metrics/orders/fulfillment/handling-cost)                                                         | Warehouse fees (separate from this metric)   |
| [New Customer Other Fulfillment Cost](/reference/metrics/orders/fulfillment/new-customer-other-fulfillment-cost)             | This metric filtered to first-time buyers    |
| [Returning Customer Other Fulfillment Cost](/reference/metrics/orders/fulfillment/returning-customer-other-fulfillment-cost) | This metric filtered to repeat buyers        |

[See all Fulfillment metrics →](/reference/metrics/orders/fulfillment)